COVID-19 Business continuity at Sumitomo Electric Europe Ltd (SEEL)

The COVID-19 virus situation is evolving rapidly and affecting us all – both personally and economically. As a company, we have taken the necessary measures to remain fully operational in order to guarantee the continuity of our support and services.Some of our SEEL teams are working with reduced staff number in the office, whilst some are working from home.

However, further to our Prime Minister’s announcement on 23 March 2020, our Service Team will be temporarily suspended from working in the office between 24 March to 10 April 2020. We do not take this decision lightly but with our colleagues’ health and safety in mind, we have no other options. This means repairs and maintenance activities will stop and no shipments during this period. But, support is available via telephone and email.

We have put plans in place to ensure that we maintain business continuity:
• Our people have all necessary equipment to work remotely and access our network.
• If you call the office number you should still be able to reach us. However, the fastest way to contact us is via email.
• Our main phone number gives you the opportunity to leave a voicemail. If you do, we will respond accordingly
• Where you need to share hard copy documentation with us, it is best to scan or digitally photograph it and send it to us electronically please. If it is essential to post something please be aware it may take a little longer for us to respond than normal. If you believe you have sent something in the post to us and we have not responded, please call or email us.

In the meantime, please feel free to email us at any time. We have put these plans in place to keep our people safe, while continuing to deliver the high-quality service you are used to during this period.

Finally, and most importantly, we hope you, your families and loved ones stay safe and healthy.